Manage your account on the go
In 2015 Capital One released a brand new mobile app to help customers manage their account. Today the app is used by more than a million customers to view recent transactions, update account detials, and arrange payments. This case study is broken down into smaller challenges and what my role and input was to overcome those challenges and progress forward.
Product GoalsCreate a mobile app to allow customers to easily service their accounts, receive relevant information regarding account health and increase overall engagement with Capital One.
- Results Achieved
- • Shipped both an iOS and Android app within 6 months, earlier than anticipated.
- • Advocated for and implemented a human centred design culture.
- • Influenced the product roadmap to cater for user needs rather than business oriented requirements.
- Skills Displayed
- Product concept
- Product roadmap
- Interaction design
- Visual design
- Icon design
Execute an information re-architecture of the existing apps
Create an experience which respects platform norms and conventions
Apply an appropriate brand style for the app
Improve the accessibility of the app
My Design Process
Host ideation sessions with the development team
Use multiple techniques to create high-fidelity mockups
To comply with my non-disclosure agreement, I have omitted and obfuscated confidential and proprietary information. The information in this case study is my own and does not necessarily reflect the views of Capital One.